What types of personal information we collect from you?
We can not help you without information to find the perfect accommodation for you. So if you use our service, we ask for specific information. These are basic information such as your name, preferred contact details, names of guests traveling with you, and your payment information. In addition, we collect information from your computer. This can be your IP address, the browser you use, and your language settings. We may also receive information about you from third parties or automatically collect other types of information.
If you choose to let your holiday accommodation with us we will collect details such as your name, contact details, bank account details and details regarding the accommodation you wish to let.
We also collect website usage information and do this using “cookies”. For further information about cookies and how we use them please see our Cookie Policy.
Why do we collect and use your personal information?
The reason we ask you to provide us with your personal information is practical, namely to manage your bookings and to ensure that you receive the best possible service and to protect your information. Your personal information is used to inform you or contact you about the latest offers.
Our services involve various third parties in different ways and for different reasons. The main purpose is to submit your booking details to the accommodation you have booked in order to complete your booking. But there are other parties that could get some of your data. These are parties that support us in various tasks, financial institutions, advertising companies or, in some cases, public authorities. We do not sell or rent your personal information. Below you will learn more about how the information we receive from you is used and shared with these parties.
How your information will be used by us?
The information you provide may be used in a number of ways, for example:
to enable us to advertise your holiday accommodation, transfer payments due to you and to provide related support services (if you are letting your holiday accommodation through us);
to personalize repeat visits to our websites;
to enable us to complete your booking (if you are booking a holiday);
to evaluate our range of services for statistical purposes;
to inform you about other products and services that might be of your interest;
to help us to provide details or information you may have requested; and
to manage customer service queries.
We will always process your personal information on lawful grounds and in particular on the grounds set out below:-
Performance of a Contract
If you make a booking through us we will use the details that you give to provide that booking to you. This information is likely to include your name, date of birth, contact details, payment details, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific requirements.
If you choose to let your holiday accommodation with us we collect details such as your name, contact details, bank account details and details regarding the accommodation you wish to let to perform our agreement(s) with you.
If you do not provide us with the information set out in this paragraph, then we may not be able to provide the booking or our letting services.
Legitimate Interest
We may use your name and email contact details you have given us to tell you about our own products and services which we think may be of interest to you. You can ask us to stop doing so at any time.
We may use some of your personal information for statistical purposes when we evaluate our range of services.
We may share your email address with Google and/or Facebook or other web based advertising platforms (“Platforms”) , who act as data processors for them to use on our behalf in connection with the creation of marketing and promotion for us. This may include the Platforms using socio-demographic information about you to identify other people like you, with similar interests to present our marketing to. This socio-demographic information is not used for any other purpose nor shared with any other party. No information about other individuals identified from these Platforms is shared with us at any time.
The Platforms may also use your personal data to serve targeted advertising/content to you via their Platform. You can control what advertisements you receive via the privacy settings on the relevant platform
We may also share your contact details with our third party review administrator(s) who may contact you to ask for your comments on the accommodation and/or services that have been provided.
The above are done on the basis that they are in the legitimate interest of our company.
Consent
We may ask your consent to use your name, SMS , phone number(s) and postal address to tell you about our own products and services which we think may be of interest to you.
We may also ask your consent to share your name and contact details with selected third parties companies so that they can tell you about their products and services.
If you agree, we may also pass on your information, in certain cases, for the purposes of conducting a credit check.
You can withdraw your consent at any time.
Legal Obligation
We may also disclose your personal data without your permission to the extent that we are required to do so by law or regulation.
On what legal basis will we process your information?
Who will we share your information with?
We may share your information with:
other members of our Group and their service providers (see also section 7 below);
owners of or agents for villas, apartments and townhouses (if you are making a holiday accommodation booking);
individuals who may be renting accommodation from you (if you are a holiday accommodation owner or advertiser);
credit/debit card companies;
our preferred insurance provider(s) (if you purchase the personal travel insurance policy we offer); and
other third parties who we may need to work with to deliver services or fulfil travel plans on your behalf, for example, resorts, management companies, owner's associations, airlines, ferry companies, car hire companies and other suppliers;
Platforms as set out in 5 above;
Other users of our Mobile App as set out in 3 above; and
Other third parties with your consent as set out in 5 above.
We may also disclose your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights.
How we share your data with third parties?
We may share your personal information with third parties under certain circumstances.
The Travel Provider You Booked: This is essential for our work. In order to complete your travel booking, we transmit the relevant travel reservation data to the travel agency you have booked. Depending on your travel booking and travel provider, this may include information such as your name, contact details, payment details, special requests or other information related to your travel booking, as well as the names of guests traveling with you. If you have a question about your trip, we may contact the tour operator and ask him to take care of it. Unless payment is made during the booking process via our website, we will forward your credit card details to the booked travel provider for further processing (provided you have provided us with this information during the booking process). In the case of travel book related disputes, we may provide the Travel Provider with travel booking information to clarify the discrepancies, as appropriate. This may include a copy of your booking confirmation.
What use we make of social media?
The use of social media is integrated into the services of Nereus Villas Mykonos in different ways, so that we are involved in the collection of your personal information or the provider of social media receives some of your information. If you would like to know more about how this information is used and shared, please read on.
What security measures we take to protect your personal information?
In accordance with European data protection laws, we take reasonable measures to protect your personal information from misuse and unauthorized access.
Who can I contact if I have queries about this privacy notice?
You can also contact us directly if you have any questions about our privacy notice or information we hold about you.
Please write to us at the address given below.
Data Protection Co-ordinator, Nereus Villas Mykonos, 26 Cross St, London, N1 2BG
Or by email to: info@nereusvillasmykonos.com
If you are dissatisfied with our handling of any complaint you also have the right to raise concerns at any time with The UK Information Commissioner: https://ico.org.uk
